Cosmex Privacy Policy

At Cosmex Australia, your privacy is of the utmost importance to us. This privacy policy outlines how we collect, use, store, and protect your personal information in compliance with Australian Privacy Principles (APPs) under the Privacy Act 1988 and AHPRA guidelines.

By accessing and using our website, you agree to the collection and use of your personal information in accordance with this policy.

1. Personal Information Collection

We collect personal information to provide you with the best care and services, and to ensure compliance with AHPRA regulations. The types of information we may collect include, but are not limited to:

• Name, Contact details (phone number, email, address), Medical history and health information, Payment details (for transactions), Website usage data (through cookies or tracking tools)

We collect this information directly from you when you complete forms on our website, subscribe to our services, book appointments, or when you communicate with us via email, phone, or in person.

2. Use of Personal Information

The information collected is used for the following purposes:

• To provide medical advice, treatment, and follow-up care

• To facilitate appointment bookings, consultations, and surgeries

• To communicate with you regarding your treatment, appointments, and payment details

• To process payments and issue invoices

• To send reminders, updates, and marketing communications (where consent has been provided)

• To ensure we comply with our obligations under AHPRA and other healthcare regulations

We do not sell, rent, or trade your personal information to third parties.

3. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• To other healthcare professionals involved in your treatment (e.g., surgeons, anaesthetists, general practitioners)

• To third-party service providers (such as payment processors) who assist in our operations

• Where required by law or to comply with AHPRA’s regulatory obligations

• If necessary, to protect our legal rights or respond to legal claims

We will take all reasonable steps to ensure that third parties who receive your personal information comply with the same privacy standards as set out in this policy.

4. Security of Personal Information

We take the security of your personal information seriously and implement safeguards to protect your data from unauthorised access, misuse, or disclosure. Measures include:

• Secure servers and encryption technologies

• Restricted access to personal information by authorised personnel only

• Regular monitoring of our systems for vulnerabilities

However, while we strive to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Access and Correction of Personal Information

You have the right to access, correct, or update the personal information we hold about you. If you wish to access your personal information or believe it is incorrect, please contact us using the details provided below.

In accordance with AHPRA guidelines, we may need to verify your identity before releasing any personal information.

6. Website Analytics & Cookies

We use cookies and other web technologies to collect information about your interactions with our website. This helps us improve our site and provide a better user experience. You can control cookie preferences in your browser settings.

Cookies may collect anonymous data such as IP addresses, browser types, and pages viewed.

7. Marketing and Communications

Where consent has been provided, we may use your contact details to send you marketing materials, such as updates on services, promotions, or new offerings. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the email or contacting us directly.

8. AHPRA Compliance

As a healthcare provider offering cosmetic and surgical services, Cosmex Australia abides by all applicable AHPRA guidelines. This includes maintaining strict confidentiality of your medical information and ensuring that any advertising or marketing material meets the regulatory standards set out by AHPRA, including responsible promotion of medical procedures.

We ensure that any advice or information provided through our website is general in nature and does not replace personalised consultation with a qualified healthcare professional.

9. Changes to the Privacy Policy

We reserve the right to update this privacy policy from time to time. Any significant changes will be posted on our website, and we will notify you of these changes where appropriate.

10. Contact Us

If you have any questions or concerns about our privacy policy, or if you wish to make a complaint regarding the handling of your personal information, please contact us