Terms and Conditions

This policy covers both Terms/Conditions and Cancellation Policy for Cosmex.

At Cosmex, we are committed to providing the highest level of care and service to our clients. To ensure efficient scheduling and fairness to all, we have established the following cancellation policy, in accordance with AHPRA guidelines for plastic and cosmetic surgery:
 

1. Consultation Appointments

   • A $290 consultation fee applies, which includes a non-refundable deposit of $100.

   • If the consultation is cancelled with more than 48 hours' notice, the $100 deposit can be transferred to a future consultation.

   • If cancelled with less than 48 hours' notice, the $100 deposit will be forfeited.

   • Clients who fail to attend their scheduled consultation without prior notice will forfeit the $100 deposit and may be required to pay the full consultation fee for future bookings.
      

2. Surgery Booking Deposit

   • A 10% deposit of your total surgery fee is required to secure your booking. This deposit is non-refundable but can be held on file for up to two years and applied toward future treatment at Cosmex.

   • For cancellations made more than four weeks before surgery, any payments made will be fully refunded, minus the non-refundable 10% deposit.

   • For cancellations within four weeks of surgery, any payments made will be refunded, minus the non-refundable 10% deposit and a 5% rescheduling fee.

   • Please note, as per AHPRA guidelines, a cooling-off period may apply to certain surgeries, and clients are entitled to change their minds about elective cosmetic procedures within the specified period.
      

3. Surgery Bookings​​

   • Full Payment: The remaining balance of your quote must be paid in full 6 weeks before your surgery date.​

   • Booking within 6 weeks: If surgery booked within the 6 weeks period full payment is required to secure surgery booking

   • Cancellation & Rescheduling: Changes to your surgery date within 4 weeks of the scheduled date will incur a 5% rescheduling fee. For cancellations made more than four weeks before surgery, any payments made willl be fully refunded, minus the non-refundable 10% deposit. For cancellations made within 4 weeks of surgery a 30% cancellation fee is applicable or if surgery date rescheduled a 5% rescheduling fee is applied.
      

4. No-Show Policy

   • Clients who fail to attend their scheduled appointments without prior notice will be considered a "no-show." A fee may be applied based on the type of appointment, which will be communicated to the client for future appointments.

   • Repeated "no-show" incidents may result in a requirement to pay a full non-refundable fee in advance for subsequent bookings.
      

5. Rescheduling

   • Clients who need to reschedule a consultation must notify the clinic at least 48 hours in advance. We will do our best to accommodate your preferred date and time.

   • For surgery rescheduling, a minimum of four weeks' notice is required. Any new surgery date must comply with AHPRA regulations, including a reassessment of medical suitability and adherence to the required cooling-off period, if applicable.
      

6. Medical Necessity or Clinic-Initiated Cancellations

   • In the event that Cosmex needs to cancel or reschedule a surgery or appointment due to unforeseen circumstances, such as the unavailability of the surgeon or medical reasons, clients will receive a full refund, including the non-refundable deposit, or the opportunity to reschedule without penalty.

   • If surgery is cancelled for medically necessary reasons, including those identified during the pre-surgery assessment, the non-refundable deposit will be refunded in full in compliance with AHPRA standards for client care and safety.
      

7. Your Responsibilities

   • Clients are responsible for managing their own appointments and providing sufficient notice for any changes.

   • In line with AHPRA regulations, all clients must undergo a thorough medical assessment prior to any cosmetic surgery, and any decision to cancel or reschedule surgery for medical reasons must be respected.

   • If you have any concerns regarding your surgery or payments, we recommend seeking advice to ensure you are fully informed.
      

8. Cancellation Policy Variations

   • Please note that the cancellation policy may vary depending on the surgeon or practitioner performing the procedure. Any surgeon-specific cancellation terms will be communicated to you during the consultation and booking process.
      

9. Contact Us
   For any questions regarding this cancellation policy or to notify us of a cancellation, please contact our clinic.
    

 

Thank you for your understanding and cooperation. We value your trust in Cosmex and look forward to providing the best possible care for your needs.